{"id":1964,"date":"2023-01-03T18:33:04","date_gmt":"2023-01-03T17:33:04","guid":{"rendered":"https:\/\/www.maclinic.ch\/?page_id=1964"},"modified":"2023-04-03T15:13:39","modified_gmt":"2023-04-03T13:13:39","slug":"help","status":"publish","type":"page","link":"https:\/\/www.maclinic.ch\/en\/help\/","title":{"rendered":"Help"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1964\" class=\"elementor elementor-1964\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-6bf3da1 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"6bf3da1\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-bc03356\" data-id=\"bc03356\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-cd912e9 elementor-widget elementor-widget-heading\" data-id=\"cd912e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Help<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-287eb39 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"287eb39\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-89fc139\" data-id=\"89fc139\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-abc7b25 elementor-widget elementor-widget-spacer\" data-id=\"abc7b25\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2cfcb08 elementor-widget elementor-widget-heading\" data-id=\"2cfcb08\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">How can we help you ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-92539fb elementor-widget elementor-widget-text-editor\" data-id=\"92539fb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Do a search or consult our knowledge base.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-01e5bc3 elementor-widget elementor-widget-betterdocs-search-form\" data-id=\"01e5bc3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"betterdocs-search-form.default\">\n\t\t\t\t\t<div class=\"betterdocs-search-form-widget-wrapper\"><div class=\"betterdocs-search-modal-layout-1\" id=\"betterdocs-search-modal\" data-placeholder=\"Rechercher\" data-headingtag=\"h1\" data-subheadingtag=\"p\" data-buttontext=\"Search\" data-numberofdocs=\"5\" data-numberoffaqs=\"5\" data-enable_faq_search=\"1\" data-enable_docs_search=\"1\" data-searchbutton=\"1\"><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-79b2e56 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"79b2e56\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-ddc5a92\" data-id=\"ddc5a92\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1afe334 elementor-widget elementor-widget-shortcode\" data-id=\"1afe334\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\">\n<div\n\tclass=\"betterdocs-category-box-wrapper betterdocs-shortcode\">\n\t<div\n\t\tclass=\"betterdocs-category-box-inner-wrapper layout-1 layout-flex ash-bg docs-col-3 single-kb\" style=\"--column: 3;\">\n\t\t\n<a\n\thref=\"https:\/\/www.maclinic.ch\/en\/help\/categorie\/iphone\/\" data-id=\"59\" class=\"betterdocs-single-category-wrapper category-box default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/www.maclinic.ch\/wp-content\/uploads\/2022\/12\/noun-iphone-x-1259665.svg\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">iPhone<\/h2>\n<div data-count=\"5\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 5 articles\t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n<\/a>\n\n<a\n\thref=\"https:\/\/www.maclinic.ch\/en\/help\/categorie\/mac\/\" data-id=\"66\" class=\"betterdocs-single-category-wrapper category-box default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/www.maclinic.ch\/wp-content\/uploads\/2023\/01\/iMac.svg\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Mac<\/h2>\n<div data-count=\"36\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 36 articles\t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n<\/a>\n\n<a\n\thref=\"https:\/\/www.maclinic.ch\/en\/help\/categorie\/ipod\/\" data-id=\"72\" class=\"betterdocs-single-category-wrapper category-box default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/www.maclinic.ch\/wp-content\/uploads\/2023\/01\/ipod_2.svg\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">iPod<\/h2>\n<div data-count=\"5\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 5 articles\t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n<\/a>\n\n<a\n\thref=\"https:\/\/www.maclinic.ch\/en\/help\/categorie\/ipad\/\" data-id=\"73\" class=\"betterdocs-single-category-wrapper category-box default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/www.maclinic.ch\/wp-content\/uploads\/2023\/01\/ipad_tablet_apple_icon_134073-150x150.png\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">iPad<\/h2>\n<div data-count=\"1\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 1 article\t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n<\/a>\n\n<a\n\thref=\"https:\/\/www.maclinic.ch\/en\/help\/categorie\/recuperation-donnes\/\" data-id=\"74\" class=\"betterdocs-single-category-wrapper category-box default\">\n\t<div class=\"betterdocs-single-category-inner\">\n\t\t\n<div class=\"betterdocs-category-header\">\n\t<div class=\"betterdocs-category-header-inner\">\n\t\t\n<div class=\"betterdocs-category-icon\">\n\t<img decoding=\"async\" alt=\"\" class=\"betterdocs-category-icon-img\" src=\"https:\/\/www.maclinic.ch\/wp-content\/uploads\/2023\/01\/data.svg\" \/><\/div>\n<h2 class=\"betterdocs-category-title\">Data recovery<\/h2>\n<div data-count=\"6\" class=\"betterdocs-category-items-counts\">\n\t<span>\n\t\t 6 articles\t<\/span>\n<\/div>\n\t<\/div>\n<\/div>\n\t<\/div>\n<\/a>\n\t<\/div>\n\t\t<div class=\"clearfix\"><\/div>\n\t<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-82ee9b1 elementor-widget elementor-widget-shortcode\" data-id=\"82ee9b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-shortcode\"><div\n\tclass=\"betterdocs-faq-wrapper layout-modern icon-after  betterdocs-shortcode\">\n\t<h2 class=\"betterdocs-faq-section-title\">Frequently Asked Questions<\/h2>\n\t<div class=\"betterdocs-faq-inner-wrapper\">\n\t\t<div class=\"betterdocs-faq-title\">\n\t<h3 class=\"betterdocs-faq-title-tag\">Quote<\/h3><\/div>\n<ul class=\"betterdocs-faq-list\"><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tDo I need to make an appointment ?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>We do not operate by appointment.<\/p>\n<p>You can come at your convenience during our hours to discuss, get advice or drop off your material.<\/p>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tHow long does it take to get a quote?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Our current turnaround times for quotes are as follows:<\/p>\n<ul>\n<li>Mac: 2 business days<\/li>\n<li>iPhone : 2 jours ouvrables<\/li>\n<li>R\u00e9cup\u00e9ration de donn\u00e9es : 5 jours ouvrables<\/li>\n<li>iPod : 5 jours ouvrables<\/li>\n<\/ul>\n<\/div>\n<\/div><\/li><li><div class=\"betterdocs-faq-group\"><div class=\"betterdocs-faq-post\">\n\t\t<p class=\"betterdocs-faq-post-name\">\n\t\tDo you have a quote fee?\t<\/p>\n\t<svg class=\"betterdocs-faq-iconminus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\"stroke-width=\"2\"><g fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"round\" stroke-miterlimit=\"10\" stroke-linejoin=\"round\"><path d=\"M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><svg class=\"betterdocs-faq-iconplus\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 24 24\"><g stroke-width=\"2\" fill=\"none\" stroke=\"#528ffe\" stroke-linecap=\"square\" stroke-miterlimit=\"10\"><path d=\"M12 7v10M17 12H7\"><\/path><circle cx=\"12\" cy=\"12\" r=\"11\"><\/circle><\/g><\/svg><\/div>\n<div class=\"betterdocs-faq-main-content\" >\n\t<p>Yes, we charge for estimates on Mac repairs and data recovery. These fees are only charged if the repair is refused after diagnosis or if the repair is not possible despite a thorough diagnosis.<\/p>\n<ul>\n<li>Mac : 80.- CHF<\/li>\n<li>Data recovery : 50.- CHF<\/li>\n<\/ul>\n<\/div>\n<\/div><\/li><\/ul>\t<\/div>\n<\/div>\n<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-7e33932 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"7e33932\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-cd5db7b\" data-id=\"cd5db7b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1d89c30b popmake-1887 elementor-align-center uael-mbutton-text-center elementor-widget elementor-widget-uael-marketing-button\" data-id=\"1d89c30b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;icon_indent&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;padding&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;15&quot;,&quot;right&quot;:&quot;30&quot;,&quot;bottom&quot;:&quot;15&quot;,&quot;left&quot;:&quot;30&quot;,&quot;isLinked&quot;:false},&quot;title_margin_bottom&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:11,&quot;sizes&quot;:[]},&quot;icon_size&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;icon_size_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;icon_size_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;icon_indent_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;icon_indent_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;align&quot;:&quot;center&quot;,&quot;padding_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;padding_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;top&quot;:&quot;&quot;,&quot;right&quot;:&quot;&quot;,&quot;bottom&quot;:&quot;&quot;,&quot;left&quot;:&quot;&quot;,&quot;isLinked&quot;:true},&quot;title_margin_bottom_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;title_margin_bottom_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"uael-marketing-button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-marketing-button elementor-widget-button\">\n\t\t\t<div class=\"uael-button-wrapper\">\n\t\t\t\t<a class=\"elementor-button-link elementor-button elementor-size-md uael-marketing-buttons-right\" href=\"https:\/\/www.maclinic.ch\/en\/support\/\" target=\"_blank\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-marketing-buttons-wrap\">\n\t\t\t<span class=\"elementor-button-content-wrapper uael-buttons-icon-right\">\n\t\t\t\t\t\t\t\t\t\n\t\t\t\t<span class=\"elementor-align-icon-right elementor-button-icon\">\n\n\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fa-arrow-right\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M190.5 66.9l22.2-22.2c9.4-9.4 24.6-9.4 33.9 0L441 239c9.4 9.4 9.4 24.6 0 33.9L246.6 467.3c-9.4 9.4-24.6 9.4-33.9 0l-22.2-22.2c-9.5-9.5-9.3-25 .4-34.3L311.4 296H24c-13.3 0-24-10.7-24-24v-32c0-13.3 10.7-24 24-24h287.4L190.9 101.2c-9.8-9.3-10-24.8-.4-34.3z\"><\/path><\/svg>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text uael-marketing-button-title elementor-inline-editing\" data-elementor-setting-key=\"text\" data-elementor-inline-editing-toolbar=\"none\">Still stuck<\/span>\n\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"uael-marketing-button-desc elementor-inline-editing\" data-elementor-setting-key=\"desc_text\" data-elementor-inline-editing-toolbar=\"none\">Feel free to contact us directly<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t\t<\/a>\n\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Aide Comment pouvons-nous vous aider ? Faite une recherche ou consultez notre base de connaissance. 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